Job Title:        Manager of Member Relations          

Job Class:     Full-Time / Exempt                

Location:       Richmond, Virginia (Remote Capabilities)

Description

For 153 years, The Virginia Dental Association (VDA) has served as a nationally recognized professional membership organization, operating as a part of the American Dental Association and a trusted resource for Virginia dentists and their patients.

The Manager of Member Relations is an integral and valued member of the VDA team; contributing to the success of meeting VDA’s strategic goals by fostering and building relationships among association members, stakeholders, partners and colleagues. In collaboration with the CEO and other team members, the Manager of Member Relations is accountable for oversight and execution of VDA’s strategic plan through engagement with component staff, leadership, and membership.

The ideal candidate understands that service and teamwork is first and foremost a mindset, an attitude and a commitment. Additionally, the ideal candidate exercises professionalism, discretion, sound independent judgment, and honors a high level of accountability in the performance of their craft.

Responsibilities and Key Objectives

The Manager of Member Relations’ primary responsibility is to develop and execute recruitment and retention communications and activities in a collaborative effort to achieve the organization’s strategic objectives.

• Develop, manage and execute existing and new membership outreach and engagement efforts
• Communicate and collaborate with ADA, component society staff, and membership liaisons regarding members-at-risk, potential recruitment opportunities, and the application process
• Function as a resource for questions relating to dues and membership benefits
• Design, develop and coordinate offerings and unique member benefits designed specifically for New Dentists
• Coordinate with current endorsed vendors to identify member value and to develop member events

Membership

• Work directly, and collaboratively, with staff to develop, outline, coordinate and track various membership marketing plans to retain and attract membership in the VDA
• Act as support in staffing the Council on Membership, Marketing, and Communications and the New Dentist Committee
• Develop, maintain and analyze potential member data, creating targeted membership drives around issues, topics and
• Actively sell membership and its benefits to all dentists in the Commonwealth
• Strategize with staff to communicate with new and existing members to improve member retention
• Assist in the invoicing and dues collection of members
• Administer membership grants program with the ADA
• Other duties as assigned

Experience

• Preferred minimum of five years related experience in a membership association, sales, fundraising and marketing organization, or equivalent combination of education and experience. 
• Active and current Virginia driver’s license. 

           
 Knowledge, Skills and Abilities

• Must possess a professional and friendly attitude and be able to quickly develop a rapport with members, partners, and stakeholders over the phone, email, and other communications channels.
• Knowledge of nonprofit volunteer structure, program planning, analytical analysis, operations and membership recruitment and retention (membership marketing and sales) desirable
• Development of priorities for effective performance of duties, including prioritizing in a changing environment
• Significant organizational skills, in order to manage and direct the activities of one or more areas simultaneously
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Excellent interpersonal, written, and oral communication skills
• Communicate and promote VDA member benefits, endorsements and services
• Work independently and as part of a team by actively encouraging, supporting and motivating fellow team members
• Learn and navigate association management system effectively and to develop detailed reporting on membership trends
• Track and document appropriate inbound and outbound calls, voicemails, emails or other types of contact in the Aptify association management system (AMS)
• Learn and implement a new AMS system, Salesforce and Fonteva
• High proficiency with Microsoft Office Suite
• Perform job duties independently with minimum degree of supervision, exercising good judgment and professionalism 

About Virginia Dental Association

For 153 years, The Virginia Dental Association (VDA) has served as a nationally recognized professional membership organization, operating as a part of the American Dental Association and a trusted resource for Virginia dentists and their patients.

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