AACSB is the world’s leading voice in business education, providing quality assurance (accreditation), intelligence and thought leadership, and learning and development (e.g., conferences, seminars, digital learning) opportunities to over 1,800 member organizations and more than 1000+ accredited business schools in over 100 countries and territories. AACSB’s core values of quality, community, social responsibility, diversity and inclusion, and ethics are all viewed through a global lens in our collective commitment to transform business education for positive societal impact. Synonymous with the highest standards of excellence since 1916, AACSB connects educators, students, and business to develop the next generation of great leaders.
As the Membership Community Manager, you will report to the Senior Manager of Membership. The Membership Community Manager plays a central role in the association’s member-driven engagement strategy and operations of the Global Membership Team (GMT). The Membership Community Manager cultivates the success and growth of the online community tool with a strong focus on member value and fostering meaningful interactions between AACSB and its members. This individual also oversees the operations of the GMT through communications, process and policy documentation, and execution of the GMT plans and projects.
How you will Contribute:
Foster the development and growth of AACSB’s private online community through the execution of a community-wide communications and engagement strategy and content programming plan in collaboration with other internal stakeholders. Develop and evaluate a metrics-driven strategy for growth and engagement using Google Analytics and other measurement tools to generate reports on those metrics and KPIs. Monitor AACSB’s online community to identify membership needs and gain insight on online community trends to share with internal teams and advise on potential opportunities or risks. Partner with IT to identify and communicate with internal stakeholders any issues related to the features and functionality of the online community. Troubleshoot platform upgrades in collaboration with IT and recommend and implement new community features as appropriate.
Establish and manage moderation guidelines for our online community that recognize best practices for cultivating respectful communication and decorum. Monitor discussions, answer questions, and manage online feedback. Train colleagues and community leaders on best practices for online engagement, network management, milestone tracking, and evaluating engagement metrics.
Develop, maintain, and share community training resources, guidelines, and policies in accordance with AACSB’s communication and promotion plan through collaboration with marketing and communications and utilization of AACSB’s communication tools. Collaborate with other departments to ensure their participation in activities that will lead to the community’s success. Engage and build relationships with the online community through sharing new community features, seeding conversations, and identifying community champions in a continuous effort to grow the size and impact of our online community. Bring community connections to life through the creation and execution of in-person community experiences held during AACSB conferences.
Maintain Standard Operating Policies and procedures across Global Membership Team regions. Execute the annual membership renewals process. Manage Customer Relationship Management (CRM) within area of oversight, including troubleshooting and optimization opportunities. Monitor and update membership pages on the AACSB website.
Identify, develop and help with curating content for community members.
Other duties as assigned.
Minimum Qualifications:
AA/AS degree or related experience in business/marketing
Three years of experience developing, nurturing, and growing, large-scale online communities (forums, discussion groups, social networks)
Three years of experience in business operations or related roles responsible for documenting and maintaining business processes (SOPs), managing Sharepoint databases, and business operations support for high-performing teams.
Strong writing, editing, and presentation skills for a variety of channels and platforms
Proven aptitude in public speaking, online and in person, at events
Experience managing and maintaining CRM records
Robust project management, multi-tasking, and decision-making skills
Ability to think strategically and proactively provide solutions
Ability to work well both independently and in collaboration with interdepartmental teams to build consensus
Preferred Qualifications:
Experience managing and maintaining AMS such as Dynamics 365
Experience in working for non-profits/associations a plus
Demonstrated ability to develop and utilize community platform management experience for member and organizational benefit
Member-driven mindset with an understanding of customer success strategies and how to drive engagement and loyalty
Five years of experience in business operations or related roles responsible for documenting and maintaining business processes (SOPs), managing Sharepoint databases, and business operations support for high-performing teams.
Five years of experience developing, nurturing, and growing, large-scale online communities (forums, discussion groups, social networks)
AACSB is the world’s leading voice in business education, providing quality assurance (accreditation), intelligence and thought leadership, and learning and development (e.g., conferences, seminars, digital learning) opportunities to over 1,800 member organizations and more than 1000+ accredited business schools in over 100 countries and territories. AACSB’s core values of quality, community, social responsibility, diversity and inclusion, and ethics are all viewed through a global lens in our collective commitment to transform business education for positive societal impact. Synonymous with the highest standards of excellence since 1916, AACSB connects educators, students, and business to develop the next generation of great leaders.
