Chapter Relations, Customer Service and Support, Membership
4 Year Degree
The Manager of Member and Affiliate Chapter Relations oversees the daily operations of the Member Services Department and supervises staff in the Member Services Department. They shall manage all aspects of member services for the association; affiliate chapter relations and member section management; implement the association’s strategic plan; co-develop and manage a department budget; and participate in the management team.
DUTIES AND RESPONSIBILITIES:
Oversee all functions of the department.
Manage the development and marketing of all member benefits, programs and exhibits.
With input from the member services department staff, develop and implement both a retention plan targeting current members and a recruitment plan targeting potential and non-renewed members.
AFFILIATE CHAPTER RELATIONS:
Manage all aspects of affiliate chapter relations for approximately 55 chapters, including regular communications with affiliate chapter officers, ensuring affiliate chapter compliance with federal and local mandates, serving as primary contact for affiliate chapters and maintaining files on affiliate chapters.
MEMBER SECTION MANAGEMENT:
Oversees all aspects of member section relations for approximately 10 member sections, including regular communication with member section officers, assisting new sections in forming and serving as primary contact for member sections.
Act as liaison to the Affiliate Chapter Relations Committee and other committees.
Ensure activities of the committees are coherent with the goals and mission of the strategic plan.
Oversee the registration process for the biennial conference, including pre- and on-site registration, management of the on-site registration process and on-site product and publication sales.
Other duties as assigned
Bachelors degree or higher and a minimum of two+ years of related experience
Minimum one year supervisory experience of a small team (~3 staff)
Proven diplomacy skills and commitment to customer service
Excellent attention to detail, accuracy, and independent decision-making
Ability to prioritize tasks and meet strict deadlines
Strong interpersonal and communication skills
Ability work in a team-based environment
Demonstrated administrative and management skills
Excellent organizational skills with attention to detail, accuracy and confidentiality
Proficiency in Microsoft Office and Google products
Ability to interact effectively and employ sensitivity, tact and diplomacy with staff, members of the board of directors, stakeholders, volunteers, members and visitors
RID Headquarters is a signing environment. Employees are required to demonstrate the ability to use ASL effectively. ASL and written English fluency required.
DESIRED QUALIFICATIONS Experience in association management Experience with strategic planning Experience with developing and monitoring program budgets Experience with customer relations management programs
TRAVEL REQUIRED Yes- minimum once on a biennial basis
*Interested applicants should submit a cover letter (either typed, or in ASL), along with a resume/CV, and writing sample to careers@RID.org
Telecommuting is allowed.
Additional Salary Information: EMPLOYMENT BENEFITS
Competitive compensation package (Hiring range $57,500-$62,500 depending on experience)
401 k matching
Employer provided Medical Insurance
Discounted Dental and Vision Insurance
Employee Assistance Program
Flex spending account
Personal, annual, and sick leave with federal holidays
Public transit subsidy or parking
Professional development funds
Telework eligible post-probationary period
Plum Benefits Program
About Registry of Interpreters for the Deaf
The Registry of Interpreters for the Deaf, Inc. (RID), a national membership organization, plays a leading role in advocating for excellence in the delivery of interpretation and transliteration services between people who use sign language and people who use spoken language. In collaboration with the Deaf community, RID supports our members and encourages the growth of the profession through the establishment of a national standard for qualified sign language interpreters and transliterators, ongoing professional development and adherence to a code of professional conduct.