This candidate provides key program support to the Exposition Department in the areas of vendor and logistical management, as well as other SGIA Expo related programs. This position will assist the Event Operations Manager and Vice President, Expositions in the production of the 2 annual expositions and requires the ability to organize projects simultaneously and keep on schedule and budget.
PRIMARY OBJECTIVES AND DUTIES:
Responsible for overseeing the customer service component of registration for both trade shows, and manage the customer service process via internal staff, and the registration vendor call center, and ensure both are offering accurate and appropriate answers to inquiries.
Involved in the creation, testing and ongoing functionality of the registration websites.
Facilitate and manage Master Account billing at the various hotels contracted for the tradeshows. Serve as the main contact for staff, speaker and vendor hotel arrangements and coordinate those needs with SGIA’s housing vendor.
Work in concert with the Exhibit Services Specialist in overseeing the creation and dissemination of Expo related print and electronic materials to include exhibit service kit, internal staff manual and emergency plan, schedule of events, quick facts card, as well as copy for the event site and other event related materials. Consistently review website throughout show cycle to ensure accuracy of information.
Consult with SGIA staff, affiliate organizations and exhibitors on small meeting logistics to include contracts, catering, event orders, billing and additional meeting planning functions.
Assist in the execution of exhibitor and attendee (current and potential) mailings, e-mailings and other promotions working closely with the Event Operations Manager, and Vice President, Exposition.
Note: Essential functions and major duties/responsibilities of this job are described above. They may be subject to change at any time.
Event management experience is a must. CMP, CMM or CEM certification is a plus. Excellent written, verbal and interpersonal communication and negotiation skills. Strong attention to detail and accuracy, project management skills required. Ability to solve difficult problems with effective solutions. Requires ability to organize projects simultaneously and keep on schedule and budget. Must be able to travel multiple times a year (10%) including overnight travel of up to 12 days. Demonstrate outstanding customer service and have the ability to interact effectively and appropriately with individuals of various levels, professions and cultures. Convey a professional attitude and demeanor in all projects and outside events as the position is a representative of the Association. Must function independently with minimal supervision for select projects and as part of a collaborative team for other tasks.
EDUCATION and/or EXPERIENCE:
Bachelor’s degree in hospitality administration or a related field.
1 - 2 years of experience in event management.
Association work experience preferred.
Proficiency in Microsoft Windows, MS Word, Excel, PowerPoint, SharePoint required. Experience working in Microsoft 365 a plus.
Experience with event registration.
Experience with vendor contracts and relations
Customer Service experience is required
Fluency in written and spoken English language. **Proficiency/Fluency in Spanish is preferred**
This position reports directly to the Event Operations Manager but will work closely with, and receive tasking from the Vice President, Expositions. Will also need to interact and work collaboratively with the Exposition Services Coordinator as well as colleagues on the marketing, membership, sales and accounting teams. Will also need to foster relationships with exhibitors and attendees to promote both tradeshows and provide superior customer service to our constituency.
DESIRED PROFESSIONAL ATTRIBUTES & ABILITIES:
Strong attention to detail in a fast-paced environment.
Ability to collaborate and share concepts and ideas with both committee members and staff.
Ability to develop budgets and maintain detailed records.
Experience working with venues and vendors to facilitate events.
Ability to identify and help negotiate speaker contracts.
Ability to switch gears quickly and meet deadlines.
HOW TO APPLY:
To be part of a dynamic team you must submit the following:
Cover letter that includes salary requirements.
Resume that demonstrates why you’re the best candidate.
The Specialty Graphic Imaging Association (SGIA) is an extremely successful not for profit membership organization that serves approximately 2,700 member companies in 138 countries. We are staffed by 40 professionals in Fairfax City, Virginia. SGIA is the only international association for specialty imaging. Our members are the printers, imagers and suppliers that serve this industry segment. Digital printing and screen printing are their primary imaging technologies, and they use them to create products or add value to existing products. SGIA members create products like point-of-purchase displays in retail stores, signs, banners, and advertisements. They also enhance existing products such as garments, packaging & containers, vehicles, product identification and compact discs. Our goal is to provide this new generation of imaging professionals with the tools and information they need to make the best possible business decisions. Our services include the SGIA Information network, the most extensive online resource available to our industry. We also conduct the annual SGIA Convention & Exposition, the world’s largest and leading expo for technology and specialty graphic market information. For more information go to http://www.sgia.org