Status: Full Time / Non-Exempt (Hourly). Eligibility for current commission structure.
We have created six new positions in our Member Engagement Team to cover geographic territories within the United States.
Come join us and be part of a new team from the beginning.
Educational and Experience Qualifications:
Bachelor’s degree preferred or Equivalent Experience
Minimum of 3+ years of experience in field sales.
Experience working in a non-profit or association with an understanding of the membership life cycle.
Business knowledge and understanding of tree care operations is a plus.
Spanish speaking applicants are encouraged to apply.
Job skills needed to complete the job:
Demonstrated ability to provide exceptional customer service.
Must be proficient in Microsoft Office applications with excellent skills in Word and Excel. Must be able to navigate integrated databases.
Ability to work efficiently while managing multiple projects/tasks/systems simultaneously.
Ability to deliver strong verbal and written communication skills that are clear, accurate and with authority and in front of an audience.
Aptitude for identifying problems/opportunities, analyzing options and finding and applying solutions.
Familiarity with database systems that will allow you to develop a thorough working knowledge and understanding of iMIS (TCIA database).
Job responsibilities within your territory:
Able to travel as required per business demand within your territory. The average is once a quarter for one to two week increments (requiring overnight travel).
Recruit and retain new and former members while maintaining consistent contact throughout the year.
Initiate and maintain an exceptional level of member satisfaction and positive interactions, through multi-channel communications (including, but not limited: telephone, email, company site visits, tradeshows, and webinars).
Identify local training and workshop needs to service current members and recruit new members. Coordinate these efforts with the TCIA home office.
Develop a local member group (within the designated territory) of volunteers tasked with exploring ideas to foster a reliable membership experience that supports and reflects positively on TCIA's reputation.
Create unique value proposition plans for smaller members who can’t travel to TCI-EXPO or WMC.
Increase knowledge, involvement, and satisfaction with existing TCIA programs and services, including products, meetings, safety training materials, and credentialing programs.
Complete other appropriate assignments made by the Member Engagement Director.
Process transactions within iMIS for products, memberships, payments, etc.
Meet quarterly and annual metrics as defined by business demands within the engagement areas such as new members, renewals, sales, site visits, workshops, etc.
This position allows for telecommuting during the week however requires weekly routine onsite presence in TCIA’s home office in Manchester, NH.
The job functions listed above represent the primary duties and responsibilities of this job and in no way states or implies that these are the only duties to be performed by you. Other duties and responsibilities within the scope of this job may be assigned. You will be required to follow all instructions and to perform all duties requested by your manager; subject to reasonable accommodations and within the scope of the position.
Physical Demands: Primary functions require physical ability and mobility to work in various event and office settings (4 to 8 hour increments) to stand or sit for prolonged periods of time. This position requires considerable ability (25%+ of the day) to stoop, bend, kneel, crouch, reach, and twist. The individual must be able to lift, carry, push, and/or pull light to moderate amounts of weight (up to 35 lbs.)
About Tree Care Industry Association
The Tree Care Industry Association (TCIA) is a trade association of 2,300 tree care firms and affiliated companies and was established in 1938 as the National Arborist Association. Our mission is to advance tree care businesses. TCIA develops safety and education programs, standards of tree care practice and management information for tree and landscape firms around the world. We provide continuing education, training, conferences and publications to promote the safe and appropriate practice of tree care.
TCIA helps member companies by:
Educating consumers about the proper care of trees;
Advancing professionalism in the tree care industry;
Improving business practices in the tree care industry;
Training employees in safe work practices;
Educating policy makers on regulatory and legislative affairs.
Since 1938, TCIA has been working to elevate the standards of commercial and utility tree care. TCIA supports, promotes and educates our members so that they may be more successful in their activities and the environment in which we live will be significantly improved.