WANTED: A team player with a make-it-happen kind of attitude ready to support our clients to achieve their missions. Do you thrive in a fast-paced work environment? Are you a passionate learner? Apply today!
The Program Coordinator supports the Client Services Team and helps clients meet their strategic objectives. Duties focus on team and client support as well as project implementation. Makes recommendations to continually improve client processes to drive client success.
Serve as first point of contact for member inquiries and requests.
Oversee the membership journey. Duties include: processing new members, handling renewals documenting and executing all member processes.
Maintain membership information and prepare membership trend and activity reports.
Interface with members and volunteer leaders via various communication channels (email, phone, collaboration sites, etc).
Support client team members and provide administrative support on projects and tasks.
Assist in producing collateral, presentations and other membership materials.
Coordinate and support conference calls and face-to-face meetings e.g. Board of Directors, Executive Committees, Working Groups, Member Meetings. Duties may include minute taking, scheduling, facilitating calls, etc.
Assist in the coordination of logistics for trade shows and events; shipping, collateral production, promotional items, etc.
Support client website services, database management and support tool implementation.
Fully utilize all organizational tools and platforms including collaboration sites, association management tools and project management systems. Ensure that data within each is kept current and up to date.
Help train, monitor and check work of program administrator(s) and/or intern(s)
Ad hoc projects as assigned.
DO YOU HAVE WHAT IT TAKES?
2-3 years of Program Coordinator or Executive Assistant experience preferred;
Excellent customer service and interpersonal skills;
Writing experience important;
Associate degree required; bachelor's preferred;
Computer proficiency, specifically with Microsoft Office Suite; Salesforce, CRM-type platforms, Project management tools such as Wrike.
Willingness and ability to travel, if required (5%, both international and domestic, valid passport required);
Detail-oriented, with strong, effective organizational, problem solving and time-management skills, including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced, deadline-driven environment;
Must be a self-starter, with the ability to work independently with limited supervision, as a team member and work well under pressure;
Excellent communication skills, both written and oral;
Must be comfortable in a collaborative small-company environment and demonstrate a "rolled up sleeves" working style.
To learn more about Virtual's culture and benefits offerings, check out our Careers site. If you have any questions, please reach out our team @Human Resources.
About Virtual Inc.
Have you ever wondered how your credit cards remain secure in this ever-changing world of hackers and fraud? Have you ever thought about how the technology behind games like Pokemon-GO came to be? How about the technology that makes it possible to use your fingerprint instead of a password? Or the initiatives behind the group of pioneers responsible for taking the internet to the most remote areas of the world? These are only a few examples of the innovative accomplishments we've helped our clients achieve. Pretty cool stuff, huh? We understand that no global movement starts with just one person and that's why our employees are really Virtual's most valuable asset and at the heart of our success. It takes an entire team to fulfill our mission of attaining long-term success by ensuring that every client that we serve achieves or exceeds its strategic objectives. Virtual Inc. is an Equal Opportunity Employer.