Assist the Member Services and Database Operations Manager with all member services functions; including but not limited to supporting and responding to telephone and email inquiries; and ensuring accurate input of member data entry. Provide general program and membership support to the NAHS Programs.
MEMBER SERVICES SUPPORT:
Support the Member Services and Database Operations Manager in providing a positive member experience from recruitment through retention - both in verbal and written communications.
Provide customer service support, including: email correspondence; in-bound and out-bound calling; and conflict
Generate print related documents, and package and mail replacement ID cards and publications, as
Provide support for efficient and accurate data-entry of NAEA records, chapter registrations and resource orders, and event registrations into the membership database.
Serve as the primary lead for database maintenance; overseas record accuracy and database cleanup.
Receive and distribute incoming mail/packages.
Provide primary responsibility for answering the front door and welcoming incoming guests
Perform other duties as assigned by the Member Services and Database Operations Manager, Chief Financial and Operating Officer, or Executive
NAHS PROGRAM SUPPORT:
Serve as back-up customer service support staff for NAHS/NJAHS chapter sponsors, including: email correspondence; in-bound and out-bound calling; and conflict resolution.
Provide support for efficient and accurate entry of NAHS/NJAHS chapter data into the membership database, including database record clean-up and proper function/maintenance of the new NAHS chapter dashboard/portal.
Manage NAHS/NJAHS complimentary certificate mailing data, print related documents, and package and mail certificates weekly.
Assist the Gallery Project Coordinator with facilitating the annual NAHS/NJAHS Juried Exhibition.
Support the Member Services and NAHS Program Coordinator in providing a positive member experience from recruitment through retention - both in verbal and written communications.
College degree or equivalent
Minimum of three years association membership, marketing, and/or promotion experience.
Strong working knowledge and skills in database functionalities to include query production and filter application to yield desired results; production of custom reports in varied
Meticulous attention to detail and accuracy
Excellent verbal and written communication skills as well as interpersonal communication
Ability to work independently on assigned tasks as well as to accept direction on given assignments with minimal
Ability to successfully perform working collectively with a
Intermediate knowledge of MS Office 2010 (Word, Excel, Outlook), including mail merge required.
Familiarity of web-based member management
Must have strong organizational skills along with the ability to multi-task
Telecommuting is allowed.
Additional Salary Information: Competitive benefits package, including support for parking.
About National Art Education Association
The National Art Education Association (NAEA) is a nonprofit, 501c3 membership organization and is the leading professional organization exclusive to visual arts educators. NAEA's mission is to advance visual arts education to fulfill human potential and promote global understanding.Members include elementary, middle and high school visual arts educators, college and university professors, researchers and scholars, teaching artists, administrators and supervisors, and art museum educators, as well as more than 59,000 students who are members of the National Art Honor Society or are university students preparing to be art educators.NAEA's Vision Statement: Students of all ages benefit from comprehensive, balanced, and sequential learning in the visual arts, led and taught by qualified teachers who are certified in art education. Art educators meet ethical and rigorous standards of excellence in preservice preparation, ongoing professional development, pedagogy, and inquiry in the field. School-based visual arts instruction surpasses national, state, and local standards and is enhanced through access to art museums and other community resources. The power of the visual arts to enrich human experience and society is recognized and celebrated throughout the world.