The Institute for Patient- and Family-Centered Care (www.ipfcc.org) is seeking a part-time (14-16 hours per week) Registration and Database Manager. This individual will support organizational operations by providing event management, database, administrative, and communication support. Specific responsibilities include:
Set up and manage conference abstract management system for IPFCC conferences
Develop event registration websites and manage registration for IPFCC events, which may include running registration reports, creating badges, setting up discount codes, and reconciling payments
Oversee and provide onsite registration support for in-person events
Maintain and improve Salesforce database
Manage online store/e-commerce website
Provide ad hoc administrative support which may include checking various organization email inboxes and participating in weekly staff meetings
Experience with Salesforce, Cvent or a similar event management system, and conference abstract management software (e.g., OpenWater, Catalyst)
Expertise with Mac/PC operating systems, Microsoft Office Suite (Word/Excel/PowerPoint), Adobe Acrobat
Technologically skilled, with the ability to quickly master computer programs and resolve technical issues
Quick learner with a problem-solving attitude and willingness to explore solutions to event and business challenges
Experience with professional use of social media platforms
Experience with online store/e-commerce website
Sound judgment, excellent interpersonal skills, strong initiative, and highly motivated
Strong organizational skills, attention to detail, and ability to prioritize tasks while meeting deadlines
A team player, committed to working in a positive, flexible, and collaborative manner, yet able to work independently with minimal supervision
A willingness to learn new skills
Exemplary customer service skills
Understands and shares a commitment to IPFCC’s organizational mission
Telecommuting is allowed.
About Institute for Patient-and Family-Centered Care, Inc.
The Institute for Patient- and Family-Centered Care (www.ipfcc.org) located in Bethesda, MD is a small non-profit organization with an international reputation for excellence and its leadership for improving the experience of health care for patients and their families.