The Member Services Coordinator is responsible for providing administrative and customer service support in the areas of event registration, membership, speaker management, and CME. Additional responsibilities include managing and reporting customer records across multiple databases.
DESCRIPTION OF DUTIES:
Responsible for supporting the Meetings/Education Division as it relates to Annual Meeting registration and speaker management databases and event reporting. Responsible for supporting the Membership Division with member application processing, updating member records and processing dues invoices/receipts. Provide support to the Education Division by assisting with CME-related questions.
Create and maintain Annual Meeting Registration Site in designated applications
Create and update customer records across multiple databases including: membership (IMIS), registration and speaker/abstract. Ensure consistency as needed.
Assist members and attendees with event registration, CME and membership related questions, including; managing all inbound inquiries (phone and email), troubleshooting registration, technical or other issues
Assist with speaker and abstract management as needed using abstract management software/database
Create and complete detailed registration reports weekly and as needed
Maintain speaker and VIP registration and housing data lists/reports
Create and maintain all special event forms, sites, lists and reporting
Contribute to the creation of attendee registration materials and communications
Assist onsite at Annual Meeting
Other duties as assigned
Process membership applications and payments for eight societies
Reviews applications for missing data and determination of correct membership
Responsible for emailing welcome letters, invoices and receipts
Supports annual dues renewal process by processing dues payments, updating member contact information and emailing invoices and receipts
Able to assist with level 1 technical issues pertaining to member login and profile
Responds to phone calls from members and potential members
Maintain Neuroradiology Fellowship Directors & Coordinators contact list
Administrative responsibilities related to membership processing
Excellent customer service skills
Travel up to 8 days to Annual Meeting (Mid-May to Early June); this travel may be international
Work occasional early, late, weekend, and long hours required
Perform physical activities related to working with objects such as stooping, kneeling and lifting
Work well with people/institutions of different cultures, nationalities, and locations
Maintain a calm demeanor and problem-solve creatively in a fast-paced environment
Ability to navigate through multiple computer applications with speed and accuracy
Excellent communication (verbal and written) and interpersonal skills, and pleasant phone manner
Ability to effectively communicate verbally with members, staff and/or potential members over the phone, in person, and/or via e-mail
Must be an active listener with strong interpersonal skills and diplomacy
Must have the ability to read, comprehend, and interpret documents such as membership applications, policies & procedures
Sharp eye for detail and the ability to work independently while adhering to standard operating procedures
Intermediate computer skills in Microsoft Excel and Word required. Good working knowledge of Microsoft Outlook.
2-3 years database experience – experience with IMIS, AMS, CRM, Event Registration software or abstract management a plus
1-2 years customer service experience
Intermediate to advanced proficiency with Microsoft Word and Excel
Additional Salary Information: ASNR offers generous benefits including employee paid medical, dental, vision, life insurance, 401K retirement, vacation, personal, sick days, flexible schedule; closed week between Christmas and New Year’s (paid), work from home option one day per week after six months of employment. Convenient Oak Brook location with great freeway access
About American Society of Neuroradiology
The American Society of Neuroradiology (ASNR) is an organization of over 6,000 neuroradiologists and related professionals, founded in 1961, dedicated to maximizing the benefits of neuroradiology to patients and other providers by promoting the highest standards for training and practice, and fostering research in the field.