Member Services Coordinator

OVERVIEW:

The Member Services Coordinator is responsible for providing administrative and customer service support in the areas of event registration, membership, speaker management, and CME. Additional responsibilities include managing and reporting customer records across multiple databases.

 DESCRIPTION OF DUTIES:

Responsible for supporting the Meetings/Education Division as it relates to Annual Meeting registration and speaker management databases and event reporting.  Responsible for supporting the Membership Division with member application processing, updating member records and processing dues invoices/receipts.  Provide support to the Education Division by assisting with CME-related questions.

KEY RESPONSIBILITIES

Meetings 

1. Create and maintain Annual Meeting Registration Site in designated applications
2. Create and update customer records across multiple databases including: membership (IMIS), registration and speaker/abstract. Ensure consistency as needed.
3. Assist members and attendees with event registration, CME and membership related questions, including; managing all inbound inquiries (phone and email), troubleshooting registration, technical or other issues
4. Assist with speaker and abstract management as needed using abstract management software/database
5. Create and complete detailed registration reports weekly and as needed
6. Maintain speaker and VIP registration and housing data lists/reports
7. Create and maintain all special event forms, sites, lists and reporting
8. Contribute to the creation of attendee registration materials and communications
9. Assist onsite at Annual Meeting
10. Other duties as assigned

Membership

1. Process membership applications and payments for eight societies
2. Reviews applications for missing data and determination of correct membership
3. Responsible for emailing welcome letters, invoices and receipts
4. Supports annual dues renewal process by processing dues payments, updating member contact information and emailing invoices and receipts

5. Able to assist with level 1 technical issues pertaining to member login and profile
6. Responds to phone calls from members and potential members
7. Maintain Neuroradiology Fellowship Directors & Coordinators contact list
8. Administrative responsibilities related to membership processing

SKILLS REQUIRED:

• Excellent customer service skills
• Travel up to 8 days to Annual Meeting (Mid-May to Early June); this travel may be international
• Work occasional early, late, weekend, and long hours required
• Perform physical activities related to working with objects such as stooping, kneeling and lifting
• Work well with people/institutions of different cultures, nationalities, and locations
• Maintain a calm demeanor and problem-solve creatively in a fast-paced environment
• Ability to navigate through multiple computer applications with speed and accuracy
• Excellent communication (verbal and written) and interpersonal skills, and pleasant phone manner
• Ability to effectively communicate verbally with members, staff and/or potential members over the phone, in person, and/or via e-mail
• Must be an active listener with strong interpersonal skills and diplomacy
• Must have the ability to read, comprehend, and interpret documents such as membership applications, policies & procedures

• Sharp eye for detail and the ability to work independently while adhering to standard operating procedures
• Intermediate computer skills in Microsoft Excel and Word required. Good working knowledge of Microsoft Outlook.