The American Association of University Professors (AAUP) is pleased to announce a Membership Database Specialist/Trainer position to be filled as soon as possible. This is an exciting opportunity to help with the implementation and rollout of the AAUP’s new Salesforce CRM. The Database Specialist/Trainer will be the main point of contact for our CRM vendor and will have primary responsibility for training and support to our chapters and staff. The ideal person for this job has an extensive database management background as well as experience leading trainings and workshops. This individual must also have the ability to work well with diverse individuals both inside and outside the AAUP.
Duties and Responsibilities
Primary responsibility for training and onboarding AMS users, including
Providing training and support for other staff members to use AMS database, including running chapter rosters and database reports
Providing training and support to chapter field staff and chapter leaders on use of AMS database/community portal, including data input, data uploads, and running reports
Primary point of contact for database updates and chapter support, including
Reconciling membership rosters and making the appropriate updates in the database
Reviewing/verifying chapter field staff/leaders input
Setting up community groups for chapters and state conferences and coordinating business rules to assign members to such groups
Primary responsibility for the development and maintenance of AMS business rules and analysis of database reports
Provide membership and chapter customer service, including
Answering telephone inquiries from members and chapters and handling member and chapter requests
Serving as point of contact for email requests received by the membership office
Periodic phone calls to chapter leaders to verify billing and chapter officer contacts and to address other concerns
Monitoring membership email reminders and associated business rules within AMS
Serving as primary liaison with payroll deduction chapters, including record management, outreach to chapter and/or institution contacts, and support of reporting needs
Maintain membership database records, including
Processing orders for membership dues, subscriptions, publications, and donations in the database
Editing and updating membership records in the database including change of address, status, payment information, and other pertinent membership information
Initiating refund processing as needed
Following up on failed credit card transactions and chargeback notices in a timely fashion
Responsibility for providing and maintaining all necessary membership reports in support of the Biennial Meeting and AAUP elections
Responsibility for Foundation donor management, including producing reports from Action Network or other third party software until such function is incorporated into AMS database
Other duties as assigned
Salary range: $60,000 for minimum qualifications; higher salary for preferred qualifications and experience. Generous benefits package.
This position is designated as a nonexempt administrative assistant position in the Department of Finance and Administration and is part of the staff union bargaining unit.
To apply, email a resume with cover letter to firstname.lastname@example.org. Please include "Membership Services Office Coordinator - YOUR NAME" in the subject line of the email. You may also mail your resume and cover letter to AAUP, Attention: Membership Services Office Coordinator Search, 1133 Nineteenth Street, NW, Suite 200, Washington, DC 20036. No phone calls please. Review of applications will begin immediately and continue until position is filled.
The AAUP is an equal opportunity employer and does not discriminate on the basis of age, sex, disability, race, color, religion, national origin, marital status, gender identity or expression, sexual orientation, personal appearance, family responsibilities, genetic information, matriculation, political affiliation, or other characteristics unrelated to professional performance.
Women and minorities are encouraged to apply.
Three years’ CRM experience required; five years' experience preferred
AA degree or equivalent work experience required; BA preferred
Demonstrable proficiency in Microsoft Office required
Demonstrable experience using membership database/AMS software, Salesforce-based application or Fonteva preferred
Demonstrable experience with process documentation required
Demonstrable experience working with interactive screen share tools like Zoom, Go-to-Meeting
Strong attention to detail and accuracy are essential
Strong analytical skills
Strong written and oral communication skills required; experience with leading workshops or webinars preferred
Excellent time-management skills, including the ability to simultaneously manage multiple projects, prioritize tasks, and meet departmental benchmarks and deadlines required
Experience working with individuals from diverse backgrounds and perspectives is required
This position requires a valid driver’s license and the willingness and ability to travel throughout the United States, to work irregular hours and weekends as needed
About American Association of University Professors
The mission of the American Association of University Professors (AAUP) is to advance academic freedom and shared governance; to define fundamental professional values and standards for higher education; to promote the economic security of faculty, academic professionals, graduate students, post-doctoral fellows, and all those engaged in teaching and research in higher education; to help the higher education community organize to make our goals a reality; and to ensure higher education's contribution to the common good. Founded in 1915, the AAUP has helped to shape American higher education by developing the standards and procedures that maintain quality in education and academic freedom in this country's colleges and universities.