Member Services Associate

Reporting to the Director of Member Services, the Member Services Associate is responsible for the active recruitment of potential members along with the retention and engagement of current members. This position works with all membership functions and promotes the NAEP value proposition. This is a full-time exempt position.

Summary of Position Duties

Membership (65%)

The Member Services Associate:

• Serves as the main point of contact for member communications and outreach.
• Provides problem resolution and troubleshooting as needed.
• Develops and executes recruitment and retention marketing campaigns.
• Develops and monitors new member welcome campaign.
• Generates and distributes targeted member recruitment lists and leads for national and regional leaders.
• Maintains membership data and statistics, analyzes, and leverages to drive member service initiatives.
• Serves as staff lead on committees and work groups as assigned.
• Manages and maintains Association Management software and systems.
• Updates and maintains current website information.
• Develops, delivers, and analyzes member surveys and develops dashboards and reports for the Director of Member Services, Executive Director and Board of Directors.
• Provides monthly membership statistics and reporting.
• Develops and implements member engagement and experience programs.
• Works collaboratively with all areas of program delivery and promotes cross-functional delivery of member services.
• Stays abreast membership trends and implements best practices and strategies in membership recruitment, retention.

Events and Onsite Logistics (35%)

The Member Services Associate:

• Assists with event registration for all NAEP events and regional meetings.
• Leads onsite registration and coordinates registration events, materials, and information.
• Works with the Awards Committee to develop and deliver awards and recognition programs.
• Supports administration of the NAEP Mobile App for the national meeting and select regional meetings.
• Supports member engagement and experience for all NAEP meetings.
• Works collaboratively with NAEP staff to help develop and deliver the NAEP Annual Meeting and Regional Meetings focusing on member value and experience.
• Promotes member engagement and value at NAEP events, leads engagement activities and programs.

Skills and Abilities

• Member-centric approach to customer service delivery
• Excellent project management skills
• Data management
• Delivery and maintenance of multiple project deliverables simultaneously
• Excellent organizational skills and attention to detail
• Problem solving
• Strong written and verbal communication skills
• Desire for continuous learning and professional growth
• Passion for association management and member experience