Marketing, Membership, Project Management/Program Development
Are you a customer service oriented individual with an ability to generate and execute ideas? Are you a people person who enjoys creating recruitment and retention strategies to increase a trade association’s membership? Then, this just might be the position for you. The Food Marketing Institute (FMI) is a dynamic national trade association, representing the supermarket industry on the cutting-edge of food and consumer trends. We are looking for a Senior Director, Member Services who is ready to join our amazing membership team.
In this diverse position, you will get the opportunity to: implement comprehensive membership strategies to increase membership dues revenue; conduct in-person meetings, manage webinars and conference calls to promote FMI benefits and services; serve as an industry liaison to communicate with our membership, discussing membership benefits, dues calculations, FMI resources, customer service issues, etc., maintain and ensure accuracy of all member records; manage the entire dues collection process; manage the membership budgets and more.
Candidates who will succeed in this role will have a college degree and/or coursework in business administration; a minimum of seven to ten years of trade association experience working in a high-profile position and in a membership capacity; strong database management experience; at least five years of managerial and/or supervisory experience; an ability to maintain financial responsibility; strong team orientation; expert-level written and verbal communication skills including presentation skills; a flexible and open mindset; strong time management, organization and project management skills; expertise in using the entire Microsoft Office Suite (2016) – Word, Outlook, Excel and PowerPoint; and, the ability to travel on behalf of the organization as needed. Prior Food industry experience is a plus!
About Food Marketing Institute
FMI offers an outstanding benefits package including: health, dental, vision, 401(k) plan, health savings and flexible spending plans, vacation, personal and sick leave, 10 paid holidays and much more! Our headquarters is located in Crystal City (Arlington), Virginia just a few blocks from the Metro. If you want to work with a supportive team in a fun, flexible environment that encourages personal and professional growth, please visit our website at www.fmi.org/about-us/careers to apply!