Position Title: Manager, Education and Knowledge Management
Report to: Vice President, Member Programs and Services
The Global Cold Chain Alliance (GCCA) is a trade association that serves the global temperature-controlled supply chain industry, otherwise known as the “cold chain.” We represent organizations that handle, store, and transport the food we eat. We have 1,300 member organizations in 75 countries around the world.
GCCA is seeking a Manager of Knowledge Management to join our dynamic team to manage the Member Inquiry Program and develop educational programming for GCCA events; based upon member needs identified in the Inquiry Program.
GCCA offers a comprehensive benefits package including health insurance, dental insurance, life insurance, and matching 401(K) contribution. GCCA headquarters offices are located in National Landing/Crystal City, 241 18th Street South, Suite 621, Arlington, Virginia; next to the Crystal City Metro station. GCCA is an EEO employer.
Interested candidates should submit a cover letter, salary requirements, and resume to email@example.com. No calls please.
Member Inquiry Service Management
Facilitate the association’s “Ask an Expert” member inquiry service
Prepare monthly reports for staff and stakeholders on how the service is being utilized
Prepare annual reports for specific companies on how they have utilized the service
Continuously evaluate the success of and improve upon the inquiry service
Monitor and participate in the GCCA Online Community; one source of inquiry questions
Log member inquiries (that come from all avenues) in the membership database
Serve as Staff Liaison to the Crisis Management GO Team
Act as the staff liaison to the Scientific Advisory Council (SAC) – a committee of food science and logistics specialists and the association’s go-to resource for technical member questions
Meet with the Council Chair quarterly to evaluate and improve SAC involvement
Develop agenda for SAC conference calls and facilitate quarterly meetings
Utilize the Council to answer questions from the Member Inquiry Service
Educational Programming at GCCA Events
Stay up-to-date in adult learning best practices and new, engaging programming formats to implement into association events.
Work with GCCA leadership and member committees to build a framework and focus for educational programming at each event.
Identify, invite and prepare speakers and facilitators
Provide speakers with information and materials, orchestrate planning calls
Prepare session descriptions with the assistance of the marketing department
Prepare session introductions and instructions for GCCA staff room monitors
Serve as the on-site lead and contact for speakers at events
Regularly scheduled GCCA events to program include but are not limited to:
IARW-WFLO Convention (lead role)
CEBA Conference & Expo (lead role)
Cold Chain Policy Forum (co-lead role)
European Cold Chain Conference (supporting role)
Latin America Cold Chain Conference (supporting role)
Brazil Symposium (supporting role)
Educational Programming at External Events
Manage the education sessions at external events where GCCA has strategic interest
Draft session descriptions; with the assistance of marketing
Coordinate speaker involvement and at least one planning call per session
Work with whomever will be the GCCA staff member onsite to ensure they are prepared
Excellent organizational, written, and verbal communications skills
Experience in learning program management
Ability to manage multiple projects and meet deadlines on time
Experience working with volunteers
Organized, driven and results-oriented
Strong interpersonal skills and high level of diplomacy
Ability to travel (international and domestic) as needed
About Global Cold Chain Alliance (GCCA)
Join a fast-paced, exciting nonprofit organization focused on improving food quality and safety around the world. The Global Cold Chain Alliance (GCCA) is a trade association that serves the global temperature-controlled supply chain industry, otherwise known as the “cold chain.” We represent organizations that handle, store, and transport the food we eat. We have 1,300 member organizations in 75 countries around the world.