We are looking for a motivated event planner who loves details, timelines and making things happen, but is also a people person who loves customer service and working with others. This is a new position, in a role that is expected to grow as you develop the program. You will need to be self-directed, take charge and propose strategy but as in all small staff organizations you will roll up your sleeves for everyday tasks. We all contribute, and we all share in a caring, warm environment that extends to the service we provide members.
This is a remote position for a small-staff association operating under a distributed workforce model with a very family-friendly work ethos. Preference for candidates located in the New England area. We are a mission-driven organization: a deep passion for natural health and naturopathic medicine is essential.
Job Summary: This part-time position has primary responsibility for coordinating the AANP’s Annual Convention, and processing applications for CE accreditation. The Coordinator supports and ensures top quality customer service to our convention exhibitors, participants and volunteers. Responsibilities require exceptional customer service skills and thorough knowledge of association activities, agenda, and events. Position requires individual to be highly skilled at professionally representing the association to all internal and external customers.
The Coordinator will also build out a new professional development and continuing education program that positions the organization as a must-have membership. The program will include live and recorded webinars, a new online CE store, and collaborating with other organizations on inter-professional educational opportunities. The position is expected to grow as the program is developed.
Key Responsibilities:
Meetings & Event Management
Responsible for coordination of the AANP’s Annual Convention exhibit hall and customer support for ~100 exhibitors before, during and after the Convention. Includes coordinating with general services contractor, booth sales, booth assignments, exhibitor prospectus distribution, signage, on-site management of exhibit hall, and coordinating with other AANP staff in development of printed Convention Buyer’s Guide.
Serves as primary on-site event coordinator for all convention logistics of the AANP’s Annual Convention, including attendee registration, managing on-site registration desk and event volunteers.
Coordinates the preparation of event materials such as participant name badges, information packets, exhibitor materials, event attendee communication, event evaluation surveys, etc.
Contributes to pre and post event attendee communication, including conducting event/meeting evaluations and programming/updating the event app before and during the convention.
Provides administrative support to the volunteer Convention Committee which selects speakers, advises on program, venue and activities, and provides quality control for program content. Schedules/coordinates committee meetings, conference calls, agendas and maintains/distributes meeting notes.
Identify and apply for all necessary naturopathic physician CE and other professional CE that is deemed necessary.
Disseminates CE certificates to Convention attendees post-event and maintains appropriate records of participation.
Serves as active member of team activities related to marketing of association events.
Provides upbeat and high-quality customer service to conference attendees and exhibitors throughout the registration process and on-site.
Serves as primary staff liaison to the Naturopathic Medical Student Association (NMSA), which co-locates its conference with the AANP’s, to coordinate conference planning, schedule synchronization and other logistics.
As with all positions on a small team, contributes to team projects and office coverage and other responsibilities, as needed.
Continuing Education Accreditation
Reviews and processes applications from external organizations seeking CE accreditation for learning activities.
Communicates with CE applicants to advise on quality standards, resolve conflicts of interest with speakers, and maintain adherence with CE accreditation guidelines.
Develops a pool of physician volunteers who will assist and advise in review of applications to ensure the highest quality standards.
Issues continuing education certificates for all successful CE applicants and maintains accurate records of all CE applicants and recipients.
Seeks opportunities to collaborate with other professional organizations desiring CE accreditation for naturopathic physicians.
Professional Development and Education Program
Develops new professional development webinar series that supports physicians in areas of marketing, coding, contracting, and the general business of running a practice.
Coordinates production of bi-monthly continuing education webinars, including recruiting and communicating with speakers and webinar host/producer.
Consults with physician volunteers to identify learning gaps and opportunities to develop CE and professional development content that is unique, dynamic, and positions the AANP as a leader in the field.
Builds and manages an online CE store which will house all of AANP’s recorded CE content and serve as both a member benefit and revenue source for the association.
Coordinates with other staff on aggressive marketing of association educational opportunities.
Seeks to collaborate with other professional organizations in learning opportunities.
Other duties as assigned
General website content updates.
Support the coordination of other major Association events, such as lobby day or regional affiliate events.
Respond to consumer and physician phone inquiries.
Other duties as determined necessary by Executive Director.
Qualifications, Experience, and Skills Required
College degree plus 3+ years of experience in events with exhibit halls.
Proficiency with working with technology, primarily websites and databases. People who are not comfortable with technology should not apply.
Familiarity with AMS or LMS systems in general. Proficiency with YourMembership is a plus.
Exceptional interpersonal skills with experience creating positive and productive relationships with members, volunteers, board members, and fellow staff.
Excellent verbal, written and presentation skills with ability to present information clearly, succinctly, and persuasively.
Confident with Microsoft Office and Google Suite.
Superior organizational skills with the ability to prioritize and successfully accomplish multiple projects simultaneously.
Demonstrated ability to respond calmly and effectively in emergency situations.
Ability to work independently with a high level of initiative, self-motivation, commitment to getting the job done, and familiarity with fulfilling project-based performance objectives.
Demonstrated passion for healthcare advocacy generally, and specifically natural medicine.
Education & Experience
Minimum BA/BS degree, work experience to include administrative support and event planning.
Additional Skills, Abilities and Knowledge Required
Strong customer service skills
Ability to exercise considerable tact, courtesy and discretion in frequent contact with exhibitors, physicians, speakers and members
Flexible schedule to accommodate some late evenings and weekends
NOTES:
Telecommuting is allowed.
Additional Salary Information: Benefits include retirement but not health insurance.
About American Association of Naturopathic Physicians
Founded in 1985, the American Association of Naturopathic Physicians
(AANP) is the national professional association representing licensed or licensable
naturopathic physicians who are graduates of accredited four-year, residential doctoral medical school programs. Our membership consists of more than 2,000 students, physicians, supporting and corporate members who collectively strive to expand access to naturopathic medicine nationwide.
With headquarters in Washington, DC, and affiliates in 40 states, the AANP works under a distributed workforce model. All positions are remote and candidates with familiarity working in a virtual environment are encouraged to apply from anywhere in the country.
