Membership Coordinator

The Membership Coordinator is responsible for membership inquires and processing payments for renewing members. In addition, the Coordinator also manages all member inquires that are delivered via phone or email and works to ensure that all inquiries are responded to in a timely manner. The Membership Coordinator searches for data to ensure the integrity of the database. 

Essential Duties and Responsibilities

• Customer Service:
  • Primary contact for all membership related phone calls
  • Assist with login issues
  • Manages the email membership and info box
  • Contact lapsed members to reactive their membership

• Responsible for database updates/mailing lists to include:
  • Update member emails submitted via website profile page; run weekly query
  • Member/non-member contact information, including resetting temporary passwords
  • Adhering to data standards to protect the integrity of the database
  • Run mailing lists for all departments upon request

• Membership Renewal Invoices and Refunds:
  • Assists Director with the annual member renewal billing cycle process
  • Manages the printing and mailing of renewal invoices 4 times a year
  • Prepares and mails membership invoices or receipts upon request
  • Process dues payments
  • Assist Manager with member retention and recruitment mailings

• Assist department with coordination and layout of the Committee in Action Booklet for AM
• Admin Support to department and other departments as needed

Education and Experience

• Bachelor’s degree preferred. Will consider non-degreed candidates with equivalent work experience. Minimum two (2) years of successful demonstrated work experience in an association and member relations experience position required.

Job Knowledge, Skills and Abilities

• Experience with Microsoft Office Suite (Access, Excel, Word, PowerPoint, etc.).
• Excellent oral and written communication skills.
• Requires self-motivation, attentiveness to details, exceptional organizational skills and capacity to identify, implement, monitor and execute multiple projects simultaneously, while adhering to deadlines.

Additional Details:

• This is an in-office position with 9:00 - 5:00 work hours.
• Competitive salary, benefits package including health, dental, vision, disability and life insurance, and retirement plan.
• Send resume and cover letter.