NIGP is expanding our Certification Programs department. We are looking for a new Certification Programs Specialist to join our team.
As NIGP’s Certification Programs Specialistunder the direction of the Director of Certification Programs, you will evaluate and make determinations regarding eligibility for certification, recertification, and Certification Awards. Review all submitted applications to be sure all documentation is there, correct, in order. The Certification Assistant is responsible for general correspondence, information requests, billing, collections, and general clerical duties. The Certification Assistant is occasionally assigned special projects that have broad impact on NIGP.
This is an entry level position, for an individual with 1 – 2 years’ experience in certification programs and is seeking to join an expanding team and grow their professional skills and accomplishments.
Your Key Responsibilities will be:
Application Review & Evaluation
Reviews all applications for certification, recertification, and for awards
Evaluates and makes determinations regarding eligibility utilizing Governing Board directed requirements for certification, recertification, and awards
Assigns status to certification and recertification applications based on evaluation and updates database accordingly
Issue application approval, testing, and certified status communications
Maintains accurate files and records including paper and electronic certification
Prepare and distribute warning notices for recertification and lapsed certifications
Prepare and distribute certification certificates coordinate the production and distribution of awards
Serve as primary contact for certification inquiries
Responds appropriately to inquiries (phone, fax, mail, and email) regarding eligibility
Proactively communicates with applicants to resolve any application issues (missing documentation, incomplete information, etc.)
Prepares appropriate, timely and accurate correspondence to the applicant regarding the outcome of the application review process
Prepare listings of newly certified individuals for publication
Maintain accurate program stats and demographics and produce related reports as requested
Process all financial transactions
Develop and maintain accurate SOPs
Prepare and coordinate the shipment of booth and promotional materials to industry events
Maintain supply inventory
Your Ideal Skills and Abilities:
Must have previous certification program experience
Knowledge of Microsoft Office and educational/certification databases
Ability to prioritize projects, handle multiple tasks and meet deadlines and handle multiple tasks simultaneously and independently
Ability to work independently and make decisions within guidelines
Possess excellent judgement, can reasonably determine when issues need to be escalated
Strong attention to detail
Maintain confidence of all certification program records
Ability to balance numerous competing priorities ensuring outstanding levels of customer service while simultaneously meeting deadlines for other duties
Self-motivation and independent thinking skills
Strong problem-solving skills
Excellent telephone and customer service skills with outstanding verbal and written communication
Ability to maintain good interpersonal relationships with both internal and external customers
Ability to be flexible and resilient
Your Minimum Qualifications are: Any combination of education, experience and training equivalent to:
High School Diploma or G.E. D., Associates Degree (BS preferred but will consider experience in lieu of)
2 years of experience in a certification program support position with at least 1-2 years in an association environment desired.
NIGP is an Equal Opportunity Employer, that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
EOE M/F/D/V are encouraged to apply.
To apply, please email resume along with salary history/requirements.
Visit www.nigp.org for more information about the Institute.
Additional Salary Information: At NIGP, we are committed to provide competitive salaries that are equitable and reflect the requirements and responsibilities of the position. In addition, we continuously benchmark our benefit package.
NIGP: The Institute for Public Procurement. Developing, supporting and promoting the public procurement profession through premier educational and research programs, professional support, technical services and advocacy initiatives that benefit members and constituents since 1944.With over 3,000 member agencies representing over 15,000 professionals across the United States, Canada and countries outside of North America, the Institute is international in its reach. Our goal is simple (though maybe not so easily attained): recognition and esteem for the government procurement profession and its dedicated practitioners.