The Membership Database Manager provides timely customer service and assistance to State Association representatives, NGAUS membership and other staff as needed. The Membership Database Manager is responsible for performing national and state data entry, database quality control, regular maintenance and upgrades of netFORUM Enterprise (AMS). They are the primary point of contact (POC) for the membership database
Duties and Responsibilities include the following. Other duties may be assigned.
Provides membership database customer service.
Performs routine quality control on the database.
Performs routine maintenance tasks related to membership software.
Maintains and performs regular upgrades on netFORUM Enterprise.*
Troubleshoots database issues and raises issues to Abila support as needed.*
Performs data entry of information received and ensures accurracy and completeness of reported data. *
Reviews discrepancies in data received, requests clarification, or advises supervisor of issues related to data.*
Creates queries for data retrieval and provides regular membership analytics .
Gathers necessary materials and information and assists in training personnel on association management software.*
Reconciles and prepares reports on the accounting versus the membership software datum.*
Provides support for National Guard Association of the United States annual conference. Duties include: calculating of delegates, state association attendee registration, verification of delegate membership and creation of seating chart for several business sessions.*
Communicates and manages the membership programs (Early bird, rebates, allotments letters, dues collections etc..)
Provides administrative support to the Director Membership and Marketing .
Serves as front desk receptionist as needed.
Participates in state visits and after-hours functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook, and association management software.
Bachelor's degree (B. A. / B. S.) from four-year college or university; and at least one year of related experience and/or training; or equivalent combination of education and experience.
About National Guard Association of the United States
NGAUS is the nation’s oldest military association. Militia officers formed the association in 1878 to obtain better equipment and training by educating Congress on militia requirements. Today, with a membership of nearly 45,000 Army and Air National Guard officers, NGAUS continues that mission in support of 450,000 current Guard men and women, their families, their employers and all Guard retirees.
Membership is open to all those who hold or have ever held a warrant or commission in the Guard. Associate membership programs are available to enlisted personnel, family members, other Guard supporters and corporations.