Administrative, Clerical, Support, Customer Service and Support, Information Technology and Web
4 Year Degree
The American College of Sports Medicine (ACSM) is searching for someone to fill this newly created position, Application Manager.
The Application Manager will be responsible for serving as the organization’s primary resource for the association management system (iMIS) and will regularly liaise with staff and third-party vendors to ensure needed reporting, functionality, and processes are in place to support ACSM operations. The Application Manager will interact with staff at all levels and must have the interpersonal skills required to effectively understand business needs and translate those to data delivery in a timely manner to staff. This position will report to the CIO/COO but does not have any supervisory responsibility. This position will serve as the main point of contact to all organization departments for current and future association management-platform related discussions, data extraction, integrations and system set up.
The Application Manager will adopt a servant leader approach in their work and is committed to being an active part of a productive, efficient, and empowered team. The Application Manager will have a sincere commitment to the mission and members of ACSM.
Ensures the association management system supports ACSM membership, certification, education, and event registration.
Responsible for application support and configuration of core applications such as membership join/renew, event registration and certification.
Identifies areas of needed business process improvement and works with appropriate staff to implement changes. Works with certification and membership staff to develop ways to increase collection of member demographic information and with the marketing team to leverage data for segmenting and analysis.
Serves as troubleshooter for staff; triage technology support queries as needed.
Facilitates query development by gathering end-user requirements and creating advanced queries and reports.
Extends the database by adding fields/tables, create/execute SQL statements to insert/extract data, create custom views/reports for end-users.
Collaborates with internal staff and 3rd party vendors on the member/customer web experience including helping configure web pages within the AMS.
Understands and oversees the integrations between third-party systems and the AMS (iMIS).?Third-party systems include email marketing, content management system, PearsonVUE (exam test center) and learning management system.
Conducts training to ensure staff know how to use the database for reports, rosters, financial information, marketing, and other basic operations.
KNOWLEDGE AND SKILL REQUIREMENTS:
Create and customize reports for internal business stakeholders.
Highly capable of analysis and problem solving.
Proficiency with reporting software (e.g. SSRS, Crystal Reports, Power BI).
Excellent written, oral and interpersonal communication skills with ability to communicate and interact effectively with a variety of persons and institutions.
Ability to work independently and set and manage priorities.
Possess a positive, enthusiastic attitude and a strong desire to innovate and learn new technologies and techniques.
Desire and ability to operate as a team player both on core team and across the organization.
Organized, detail oriented, ability to work in a fast-paced environment and adapt to changes.
Problem solving and analytical skills which can be used to take initiative, provide superior customer service, and meet objectives of the department and the organization.
EXPERIENCE AND EDUCATION:
Bachelor’s in Information Technology or a related area of study required.
Experience with Customer Relationship Management or Association Management System preferred.
2+ years’ experience with various reporting and querying tools. Creation and customization experience required.
2+ years’ experience writing advanced queries and reports using SQL or Microsoft SQL Server Reporting Services required.
Previous experience with formal requirements gathering preferred.
Attends ACSM meetings as required
Maintains current license, certification, or registration as applicable
Follows dress code policy
Adheres to Attendance/Scheduling policies
Demonstrates flexibility in participating in staffing needs
Understands and adheres to the ACSM Mission
ACSM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Internal Number: OPE-21-00001
About American College of Sports Medicine
We are the American College of Sports Medicine – with more than 50,000 members and certified professionals strong from 90 countries around the globe. Representing 70 occupations within the sports medicine field, ACSM is the only organization that offers a 360-degree view of the profession.
From academicians to students and from personal trainers to physicians, our association of sports medicine, exercise science, and health and fitness professionals is dedicated to helping people worldwide live longer, healthier lives.
The American College of Sports Medicine advances and integrates scientific research to provide educational and practical applications of exercise science and sports medicine.