Director, Information Technology

The International Society for Pharmaceutical Engineering (ISPE) is the world’s largest not-for-profit association serving its Members by leading scientific, technical and regulatory advancement throughout the entire pharmaceutical life cycle.

ISPE delivers technical and operational solutions to support our Members across the global pharmaceutical and bio pharmaceutical industry in the manufacture of quality medicines for patients.  We are committed to the advancement of the educational and technical efficiency of its members through forums for the exchange of ideas and practical experience.

ISPE is seeking a Director, Information Technology, who will be the information systems and technology authority for the organization.  This role is responsible for the overall strategy, planning, organization and execution of all IT functions, operations, and staff.  The Director will focus on the effective selection, implementation and use of technology to achieve strategic and operational objectives across the organization.  This position reports to the ISPE COO/CFO and has accountability to all ISPE departments, the ISPE Foundation, the Board of Directors and key committees. 

This position requires a forward thinker and is responsible for positioning the Association for success from a systems and network perspective.  It works closely with ISPE Leadership Team and the Project Management Office to ensure that the best possible IT systems and processes are in place and that new initiatives are regularly considered. There are many special projects where this position will either serve as the project owner or manager or have input.

Essential Functions:

• Oversee all technology operations and evaluate them according to established goals
• Manage, support and maintain existing applications
• Direct and manage the purchase or development of new technical solutions
• Manage company help desk and serve as tier 3 support for computer and network issues
• Manage Office 365 environment including Sharepoint and Teams
• Oversee and managing association management system (iMIS)
• Plan, test and implement customizations to association management system (iMIS)
• Manage IT inventory, asset management and software licensing
• Oversee, manage, and test data backup and disaster recovery functions and procedures
• Manage line of business applications that provide key functions for ISPE departments
• Manage data, data access and reporting with an eye on data privacy including GDPR
• Manage relationships with key vendors
• Manage virtual and physical server environment
• Monitor network and remediate systems issues
• Ensure computer and network security
• Lead team of IT Staff and communicate within team and across departments as needed
• Work effectively with departments to provide timely information and resources needed to make decisions
• Research new methods and remain current with IT trends and best practices
• Direct and prioritize IT department projects
• Devise and establish IT policies, budgets and systems to support the implementation of strategies set by senior leaders
• Analyze business requirements of all departments to determine their technology needs
• Create solutions to eliminate internal inefficiencies, offer new products or services or integrate with a third party
• Evaluate operational and budget impact of changes to business processes
• Ensure compliance with business rules and regulations (e.g., PCI, GDPR)
• Implement updated data and network security measures as needed
• Create and manage to departmental budget
• Work to increase user satisfaction