The Manager, Membership and Chapters position will be responsible for managing membership, chapters, and the volunteer development program.
Duties & Responsibilities:
Acts as staff liaison to local chapters, providing volunteer leaders with assistance including logistical support and guidance pertaining to relevant policies and regulations of the association
Develops and supports the administrative needs of all chapters, responsibly managing department resources
Assists with identifying, creating, planning, and developing chapter programs and services
Develops and maintains chapter policies and operating procedures
Manages the development and creation of new chapters, this includes budgeting, gathering intelligence, and coordinating/recruiting volunteers
Professionally represents the national organization to chapters and membership at large including in person at chapter and association events where possible
Works with Marketing Department to develop and coordinate public relations programs and materials for use by chapters
Improves and builds member relations through chapter events
Monitors and reports on the chapters budget
Manages, initiates, and implements plans for increasing membership recruitment
Manages membership retention initiatives and subsequent reporting
Develops reports on chapter, membership & volunteer demographics/statistics
Oversees volunteer development program and activities
Other duties as assigned
Bachelor’s Degree in a related field and 5 years equivalent experience or equivalent combination of education and experience.
Experience with association chapter/component relations required.
Competency: To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.
Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality;
Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things;
Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills;
Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information;
Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently;
Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality;
Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events;
Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance; and
Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to take direction, and accomplish tasks efficiently, on time and accurately;
Ability to prioritize work and to organize an office environment;
Ability to work independently with minimal guidance as well as within a team;
Ability to apply sound judgment and use discretion when dealing with sensitive information;
Excellent interpersonal, analytical and communication (both written and oral) skills;
Ability to work in a team-oriented environment;
Excellent organizational skills;
Knowledge of Microsoft Word, Excel, PowerPoint, Outlook:
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to independently ascend and descend stairs;
Ability to independently reach, twist and bend;
Ability to independently remain stationery for extended periods of time; and
Ability to independently lift up to 30 pounds when required by work assignment.
About Parenteral Drug Association
The Parenteral Drug Association (PDA) is the leading global provider of science, technology and regulatory information and education for the pharmaceutical and biopharmaceutical community. Founded in 1946 as a nonprofit organization, PDA is committed to developing scientifically sound, practical technical information and resources to advance science and regulation through the expertise of its nearly 10,000 members worldwide.