This is an exciting opportunity to grow your career and to be an integral part of a membership, education, and meetings team! Serving as a key team member in maintaining membership records, the Membership Coordinator (Coordinator) is responsible for conveying the value of CHPA to members, researching and preparing presentations for members and prospective members, and serving as a resource on member inquiries. Moreover, in addition to working cross-departmentally, the Coordinator works with the Senior Vice President, Business Development, the Director of Member Engagement and Marketing, and the Meetings team in coordinating meeting events and conferences. This person must have a keen ability to organize and oversee numerous aspects of several committees for meetings: virtually, in the office, and offsite. The Coordinator will support the Senior Vice President with member-facing activities, including identifying, contacting, and setting up meetings with prospective members. This individual will support the Business Development team with associate member renewal billing and dues collection and oversee new associate member invoice process.
These essential functions summary is designed to cover and contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. However, the activities, duties, and responsibilities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Serve as a contact person for member inquiries.
Support the development and execution of successful strategies to recruit, orient new members, and ensure member renewals.
Support membership application process, associate member renewals, and dues collections.
Support sponsorship sales activities.
Maintain member data system to ensure accuracy and completeness of member information.
Manage market research and survey efforts to better understand market size, awareness of the consumer healthcare industry, and current and prospective member needs.
Assist the Senior Vice President in the scheduling and preparation of member and prospective member meetings and presentations.
Represent CHPA at events and functions: assist Meetings team with event registration process; and collect, analyze, and report member feedback on CHPA programs and events.
Perform other duties as assigned to include some administrative functions.
Desired Skills
A successful applicant should possess the following skills and experience:
Demonstrated experience in member management; use of a variety of AMS/CMS (membership database); and recommend new processes to improve.
Ability to think strategically, anticipating future developments and planning accordingly; and proactively identify issues and generate recommendations.
Superior organizational skills and attention to detail; ability to handle multiple tasks simultaneously and balance competing priorities; experience in planning multi-step projects and reaching milestones on time without sacrificing accuracy and quality.
Demonstrated writing and editing skills; effective verbal communication skills.
Takes initiative, demonstrates creativity, personable, and has a high level of professionalism
Comfort working independently, as well as part of a team; proactively collaborate with CHPA staff, members and other stakeholders on relevant projects.
Founded in 1881, the Consumer Healthcare Products Association (CHPA) is the national trade association representing the leading manufacturers and marketers in the consumer healthcare industry with its core capabilities, including scientific and regulatory affairs, government affairs, and communications. CHPA is the leading voice fighting to ensure that Americans have access to beneficial over-the-counter (OTC) medicines, dietary supplements, and consumer medical devices they can count on to be reliable, save money and time, and deliver new and better ways to get and stay healthy. CHPA partners with its member companies to promote a more inclusive industry and to support a broader diversity, equity, and inclusion effort to ensure equity for CHPA’s staff and consumers in the United States.
CHPA fosters employee engagement and reward staff through challenging work, competitive compensation and benefits, flexible scheduling and time-off options, and opportunities to grow and develop professionally.
