Novi AMS is a fundamentally different approach to non-profit Association Management Software (AMS). Our engineering and experience teams work side-by-side with our customers to continue to develop the only AMS created for associations, by associations.

At Novi, we are a diverse team of dedicated, inspired, energetic and FUN thought leaders who love to celebrate wins. We function with a high level of transparency and trust and come together daily to innovate and create impact - We like to call it amplifying change.

What Drives Us

Building community and fostering collaboration is one of our guiding principles. Our primary mission is to help associations by providing them with tools to amplify the change they make within their own industries. We have a relentless drive to improve the lives and experiences of the customers we serve.

"My favorite aspect of working at Novi would be the connections we make not only with each other, but with our customers. I love when someone tells me I’ve 'made their day/week/life' because of our product.”
– Melisa Smith, Director of Customer Experience

Where We’re Going

Every day, our team rises with excitement and the mission to help our customers continue to solve problems. We’re proving that with the right people and the right tools, we can continue to make an impact not just for associations, but for the world.

No Barriers – Remote Work

Our company culture is important to us and we want to work with the best talent in the world to support our vision, regardless of location. We can’t let geographic barriers prevent us from great things when we’re on a mission to make a positive impact on society!

General Position Description:

Assist in Customer Experience activities such as:

• Onboarding new customers onto our platform from their previous AMS or CRM
• Meeting with prospective customers alongside a GROW team member to help qualify prospective customers
• Use analytical methods to find solutions for client support questions through our Conversational Relationship Platform (CRP), Intercom
• Assist in developing and generating and updating customer help articles, feature update announcements and videos.
• Helping customers strategize website content, navigational structure and migrating website content
• Review and conduct quality assurance (QA) for new features and bug fixes 

A Successful Candidate... 

• We are looking for a team member in the United States who is highly motivated and available to work full-time from their remote/virtual office.
• Previous association experience and your CAE certification is a huge plus.
• Self-motivated go-getters who aren't afraid of solving "puzzles" in data, features, client requests, etc.
• Someone who isn't afraid to dive into technical issues and curiosities, but not necessarily with developer/designer level skills.
• An eye for marketing best practices, design, and compelling web content.
• A bachelor's degree - the field doesn't matter as much as your ability to explain why you're passionate about it.