The Council of Independent Colleges (CIC) seeks a full-time Membership Services Manager. The position is available immediately. POSITION SUMMARY As a central role in CIC’s member engagement team, the Membership Services Manager collects, organizes, and maintains membership data in CIC’s association management system; manages recruitment and renewal processes; provides direct service to members; and works closely with research and communications colleagues to develop and support effective member engagement strategies. ABOUT CIC The Council of Independent Colleges is the major national organization for small and mid-sized independent colleges and universities. Membership includes more than 760 colleges, universities, and higher-education organizations. CIC’s mission is threefold: support and develop campus leaders; advance the excellence of member institutions; and enhance public understanding of the contributions independent higher education to society. A 30-person staff, based at One Dupont Circle in Washington, DC, develops and manages a dynamic set of networks, conferences, projects, programs, and services; research and public information initiatives; and a range of other activities to advance all three mission areas. WORKING AT CIC CIC is an equal opportunity employer and offers competitive compensation and benefits. Full-time CIC staff have the option to work remotely on two designated days per week. Work hours are flexible around designated “core hours.” The generous benefits package includes health, vision, and dental insurance premium coverage at 80 percent; a strong retirement savings matching program; short- and long-term disability insurance; life insurance; and generous vacation and sick leave. Employees and their dependents may be eligible to participate in CIC's Tuition Exchange Program. ABOUT THE POSITION The Membership Services Manager leads member recruitment and retention activities and assesses the eligibility and recruitment potential of nonmembers. The position oversees dues invoicing, payment and renewal processes and works directly with campus contacts to resolve membership matters. The Membership Services Manager manages CIC’s association management system (a Microsoft Dynamics 365-based AMS furnished by Protech Associates), ensures data accuracy, and proposes data queries to inform strategic decision making and outreach. The Members Services Manager also collaborates with external contractors or partners to maintain, share, or develop data and reports about CIC membership and member engagement. The position plays a central role in the member engagement team, collaborating closely with the director of strategic research, the assistant vice president for communications, and the director of presidential engagement, under the leadership of a senior vice president.
TO APPLY The position is available immediately and will remain open until the successful candidate is appointed. Review of candidates will begin immediately. To apply, email a CV and a letter of interest to CICJobs@cic.edu with the subject line “MEMBERSHIP SERVICES MANAGER.” CIC is an equal opportunity employer and seeks a broad and diverse pool of applicants. Questions may be addressed to Jo Ellen Parker, senior vice president, at firstname.lastname@example.org.
QUALIFICATIONS, COMPETENCIES, AND REQUIREMENTS The ideal candidate has 3 years of member engagement and information management experience in a nonprofit association or organization, or a similar role in higher education. A bachelor’s degree is required. Candidates should have demonstrated strength in managing large amounts of detailed information, making financial projections, and implementing complex processes. Strong experience in database use is essential, as is the demonstrated ability to provide positive and effective customer service. The successful candidate possesses outstanding communication skills, thrives in a collaborative work style, is naturally flexible and creative in problem-solving. A continuous improvement and proactive problem identification and solving attitude is essential, as is the inclination to thrive in a small, diverse, and collegial matrixed organization. This position requires occasional overnight and out-of-area travel. Performing the responsibilities of this position requires the ability to see, hear, and speak; work in a normal seated position for extended periods of time; use hands to finger, handle, or feel, and be able to lift and/or move up to 20 pounds; manually operate standard office equipment such as keyboards and printers; and move throughout an office or conference space. CIC requires that all potential employees undergo a background check as a condition of employment. CIC requires that employees be protected against COVID-19 by receiving all recommended vaccinations.
The Council of Independent Colleges (CIC) is an association of nonprofit independent colleges and universities that has worked since 1956 to support college and university leadership; advance institutional excellence; and enhance public understanding of private higher education’s contributions to society.
CIC is the major national organization that focuses on providing services to leaders of independent colleges and universities as well as conferences, seminars, and other programs that help institutions to improve the quality of education, administrative and financial performance, and institutional visibility. CIC also provides support to state fundraising associations that organize programs and generate contributions for private colleges and universities.
Eligibility for CIC membership is open to all small and mid-sized private liberal arts colleges and universities in the U.S., as well as those located outside the U.S. Two-year independent institutions and nonprofit organizations that support the purposes of independent higher education are also eligible to be members of CIC.