Career Center
Alexandria, VA
Alexandria, VA
Alexandria, Virginia
Alexandria, Virginia
Arlington, VA
Alexandria, Virginia
Posted: 14-Jan-23
Location: D.C.
Type: Full Time
Categories:
Required Education:
POSITION: ASSOCIATION MANAGEMENT SUPPORT SPECIALIST
LOCATION: Washington, DC or Chicago area preferred
Ability to work remotely an option.
Join our dynamic team at MCI USA in this fantastic position with the ability to grow in your career. We believe in collaboration, advancement and doing exceptional work for our mission-focused associations and non-profits. Make MCI your next home! We work with amazing and creative associations and partners to make an impact in our world.
POSITION OVERVIEW
The Association Management Support Specialist is the primary contact for our association members and/or stakeholders. Individual must possess strong project management, customer/member service, verbal and written skills, be confident interacting with senior-level executives, and be efficient and effective in an environment with numerous tight deadlines on a variety of projects. Additional requirements include the ability to work autonomously; outstanding organizational, communication and collaborative skills; writing and/or editing experience; rigorous attention to detail; and a proven sense of initiative and ownership. Ability to travel 2-3 times per year domestically.
Interested candidates should submit their cover letter with salary requirements and resume.
POSITION RESPONSIBILITIES
Manage content and assets across websites/servers
- Update sites monthly & as needed for projects through different interfaces/platforms
- Co-lead website redesign and maintenance
- Collaborate with Web Developer weekly to accomplish complex web development/projects
- Work with Web Developer to create/manage content and solutions
- Use software such as Adobe Acrobat, GIMP to create PDFs, graphics, find images, Canva
- Work with Operations / AMS team for further support for AMS
Administrator of the Association Management System and Communications
- First line support for members/staff for the AMS
- Maintaining accurate records and reporting in the AMS such as keeping member information current based on information received
- End date people that have left their jobs, add new contacts, and keep committee lists up to date
- Provide support and training to other staff
- Document processes and building out needed functions
- Oversee and execute needed tasks and projects with vendors/consultants
- Work with Operations / AMS vendor for further support
- Curate member newsletter monthly by adding content, reviewing, testing, and getting approvals before distributing to members
- Work in HubSpot to make recipient lists are maintained in addition to email content development and testing
Management of following resources
- Organization of digital assets and filing in Dropbox
- osTicket System to support agents to answer tickets
- Webmaster & Customer Service inbox accounts
- Database – basic editing with support from Web Developer
- Google Analytics monthly/ad-hoc reporting
- Compiling and posting of monthly market intelligence reports from consultants from start to end
- HubSpot communications and supported integrations
Accounting
- Collect and create proposals for digital asset improvements from vendors
- Authorize services and payables for digital managements
- Create purchase orders, authorize invoices, and support budget planning for digital assets needs
Events Support
- Attend spring, winter and internal staff meetings (either in person or virtually)
- Plan the logistics for under 100 person 1 ½ day event
- Registration set-up
- Liaise with the hotel, AV company and other vendors
- Draft and send event communication in collaboration with communication manager
- Work with creative on signage
- Print and assemble badges
- Participate onsite
- Ship boxes to and from the office before and after the meetings
Administrative Assistance Support
- Respond to incoming emails and phone calls
- Forward inquiries to the right team member
- Help members with database questions and event registration needs
- Monitor incoming membership applications (put together membership summaries and send to the President for Board approval)
- Participate in weekly manager meetings
Benefit Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
- PTO
- Paid Company Holidays, including closure Christmas Eve - New Year’s Day
- 401K
- Medical, Dental, Vision and Supplementary Insurances
- Employer paid Group Life Insurance, Short-Term and Long-Term Disability
- Employer paid Family Building Benefit (fertility, adoption, & surrogacy)
- Employer paid Mental Health Benefit
- Pet Discount Program
Candidates must be authorized to work in the United States for any employer without sponsorship.
MCI USA is an Equal Opportunity Employer and is committed to Diversity, Equity, and Inclusion.
BIPOC applicants are strongly encouraged to apply.
QUALIFICATIONS
- Bachelor’s degree required.
- 2-3 years of experience, preferred trade association.
- Ability to work well in a team environment is essential.
- Moderate to Advanced computer literacy required (Microsoft Office Excel linked data, intermediate HTML coding, CMS multi-site management, multi-systems digital management/support, RESTful API technology knowledge, basic SQL syntax knowledge, NoSQL concepts (Mongo, Apache SOLR), Google Analytics + technical marketing campaign tracking, high-level understanding of Node (ECMAScript) Application Lifecycle, basic Digital Publishing, technical documentation, website + micro services deployments.
- Experience is preferred in the following platforms/software: Hannon Hill Cascade CMS, WordPress, Impexium (or other AMS), osTicket, Dropbox, HubSpot, MSOffice Suite, Digital Ocean, GIMP, Adobe Acrobat, Google Analytics, Excel linked tables, WordPress, Drupal.