Reporting to the Associate Director, Membership, the Manager, Membership is responsible for managing membership programs, services, and operations in support of ensuring AACC members a high quality of service experience.
This position has a high level of interface with all AACC members. This position develops and manages activities and programs for SYCL, CLS, AACC Sections, and Local Sections as part of the AACC membership experience. The Manager provides support to the Director in the implementation of membership programs including recruitment and retention activities. The Manager, Membership represents AACC at onsite and virtual events including giving presentations to governance groups and section leaders. The Manager, Membership ensures highly engaged and informed AACC Sections and Local Section leaders.
Responsible for management and distribution of content to communicate the value of AACC membership to members and nonmembers including web site content related to membership, broadcast emails, marketing automation, printed materials and through other digital channels. Represents AACC at onsite and virtual events with regards to communicating the value of AACC membership to AACC committees and other groups.
Manages the distribution of member acquisition and renewal campaigns including targeted lists, membership materials and messaging.
Collect and organize member information, campaign reports, and other membership data reporting as needed.
Regularly interfaces with AACC staff to ensure adherence to accurate and consistent membership messaging and benefits in external association communications about the value of AACC membership to members and nonmembers. This position is the primary resource to AACC staff and members with regards to membership levels, dues, benefits of membership, eligibility for Emeritus, Trainee, and Transitional member status and all membership parameters.
Oversees onboarding and outreach to new members and coordinates ongoing communications with members, prospects, and lapsed members.
In accordance with AACC staff liaison guidelines, manages relevant governance groups and serves as the primary liaison to AACC Sections and Local Sections.
Provides input into the annual membership budgets, including relevant Section activities, retention and engagement programs, and committee activities. Tracks membership expenses to ensure department meets approved annual budget. Manages and tracks the progress of these plans throughout the year, including soliciting vendor quotes, towards the achievement of established goals and objectives.
Coordinates project elements for member needs assessment and survey projects for internally generated member surveys and those that are contracted with external research firms.
Serves as a primary point of contact for AACC Sections and, Local Section officers, members, and staff. Ensures timely responses, collaborating with other internal departments when necessary to fulfill requests.
Manages Zoom and other virtual needs for the membership team, including for AACC Sections, Local Sections, SYCL and CLS.
Manages other membership projects as determined in support of membership program objectives.
Bachelor's degree (B. A.) or equivalent from four-year College or university, with at least 5 years in a manager level position.
Experience with membership organizations and volunteers is required.
Experience working with membership software, preferably an established AMS system.
Experience working with marketing automation and email marketing systems.
Ability to provide a high level of customer service with a wide variety of stakeholders.
Ability to write and disseminate persuasive content to a wide variety of external audiences.
Ability to work independently and demonstrate initiative.
Superb communications skills – apply persuasive and diplomatic skills through interpersonal, written, and verbal communications.
Knowledge of membership governance systems and ability to fulfill requirements within existing framework.
Comfortable working in a collaborative team environment.
Must possess a professional work demeanor.
Highly organized, detail and process oriented with the ability to meet tight deadlines.
Association experience preferred, particularly in the areas of member relations, chapter management and committee management
Must be proficient with Microsoft Word, Outlook, Excel, and PowerPoint.
AACC is dedicated to building a team of professionals that is as diverse as our members. AACC is proud to be an Equal Opportunity Employer.
AACC cares about its employees, and offers a benefit package designed to attract, reward, and retain talented individuals who are committed to excellence in everything they do. To learn more about our benefits, go to: https://www.aacc.org/career-center/careers-at-aacc
AACC currently is working a hybrid office schedule with staff coming into the office one day a week with the ability to work remotely from home up to four days a week
The American Association for Clinical Chemistry (AACC) is a global scientific and medical professional organization dedicated to clinical laboratory science and its application to healthcare. Our leadership in education, advocacy and collaboration helps lab professionals adapt to change and do what they do best: provide vital insight and guidance so patients get the care they need.