The Manager, Clinical Quality Improvement manages the development and deployment of products, activities, and services intended to improve quality of care delivered by physicians or healthcare systems for patients with hematological conditions. Under the direction of the Deputy Director of Clinical Quality Improvement and in collaboration with Committee on Quality and its subcommittees, provides leadership over aspects of the Quality Improvement and Implementation branch of the ASH Quality Portfolio.  Collaboration across other departments (e.g., Education, Communications, Marketing, Global, Practice, Government Relations, and Publications), including leadership of cross-departmental projects, will also be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Duties that occupy a major portion of time and importance in the job)

Planning

• Support ASH members and staff to identify priorities for quality improvement in hematology.
• Collaborate with ASH members and staff to design dissemination and implementation plans for ASH clinical practice guidelines. Such plans typically include a needs assessment, description of deliverables, work assignments, timelines, and budget.
• Collaborate with ASH members and staff to design quality improvement products, activities, or services based on other resources.
• When necessary, collaborate with ASH members and staff to design standard processes and procedures for work efforts.
• When necessary, obtain bids or support requests for proposals by consultants or vendors to provide technical or other services.
• Support the Deputy Director of Clinical Quality Improvement in the staff leadership and strategic planning for the ASH Committee on Quality, the Quality Measure Oversight Subcommittee and the Subcommittee on Quality Improvement Education and Training.

Development of Products, Activities, and Services

• Manage the development of products derived from ASH clinical practice guidelines, e.g., teaching slide sets, pocket guides, algorithms, patient versions of guidelines, patient decision aids, and digital versions of the guidelines for desktop and mobile devices.
• Manage the development of communications about the guidelines, including marketing communications, press releases, and web content.
• In collaboration with other ASH staff, manage activities such as webinars and advocacy efforts.
• For all the above efforts, coordinate the efforts of ASH staff, volunteer experts, consultant experts, and vendors according to plan.

Deployment, Evaluation, and Reporting

• Deploy products, activities, and services according to plan. Coordinate communications.
• Evaluate the impact of ASH guidelines and derivative products to inform future planning and iterative improvements, e.g., through usage measures, impact measures, and user feedback.
• Prepare and deliver reports of impact for executive staff and committees.

Internal and External Representation of the ASH Quality Improvement Portfolio

• Lead as a subject matter expert for the ASH Quality Improvement program, specifically the guideline dissemination and implementation portfolio. Present as the subject matter expert in both internally and externally facing presentations.

QUALIFICATIONS, KNOWLEDGE SKILL REQUIRED (Minimum education and experience needed to perform the job adequately)

• Master’s degree preferred; bachelor’s degree
• Minimum of 5 years professional work experience in the development of quality improvement products strongly preferred.
• Prior experience in healthcare not-for-profit environment preferred.
• Detail-oriented, with excellent organizational and follow-through
• Strong project management
• Strong interpersonal skills including professionalism and ability to work well with staff and leadership.
• Excellent oral and written communication

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