The Association of Change Management Professionals (ACMP) is seeking a Chapter and Volunteer Specialist to support the organization’s chapters and volunteers. This position is largely operational and will work closely with other members of the membership department. This work includes communications, project planning, best practice documentation and support of/to chapter leaders and other volunteers of the association. It also entails communications and support of chapter leaders and execution of all chapter governance. For volunteers, it includes supporting volunteer recruitment, onboarding, chapter recognition and more. In addition, he or she will provide exceptional customer service to current and potential members while developing and growing membership and chapter programs and services.  

A successful candidate must have exceptionally strong administrative and organizational skills, experience interacting with volunteer leaders, and knowledge about how regional chapters operate. Candidates must be resourceful, team-oriented, self-starting and capable of managing multiple projects on a daily basis in a remote working environment. Strong interpersonal skills and a track record for attention to detail are essential. Above all, the Membership and Chapters Specialist will maintain a “member-centric” approach in their work with ACMP. 

Core Job Functions 

• Serves as an engaged and involved team member as part of a small staff association; supportive of varied experiences and perspectives of internal and external colleagues.  
• Maintains chapter information and updates in the ACMP website, company SharePoint drive, and AMS database.  
• Manages inquiries about chapter related issues. Initiates outgoing emails and other communications to two or more volunteer committees.  

• Prepares reports and dashboards to share with leadership and Board Members.  
• Collaborates with the team to plan for membership and chapter activities at conferences and events. 
• Completes research and planning, as needed, for ACMP’s chapters and membership.  
• Performs staff liaison roles for membership and chapter related committees, including periodic informational webinars for members and volunteers.  
• Develops, monitors and aggregates survey data to help inform decision making. 

• Training, managing, and recruiting volunteers is a large part of this position 

Chapters 

• Provides administrative service for chapter operations including chapter formation, chapter governance and chapter support and works closely with the Global Growth Committee. 
• Collaborate with team to grow and support geographical online communities by: 

• Developing a launch plan and supporting the execution of adding geographical communities.  
• Providing ongoing support to chapter and regional admins of online communities 
• Monitoring engagement, documenting best practices, and sharing them with chapter and regional leaders 

• Develops guidance and tools for chapters, in alignment with the Chapter Maturity Model, to assist in creating common guidance for chapters 
• Develop and implement an annual training plan for chapter leaders 

• Tracks membership trends and data of chapters and share with chapter leaders 
• Research chapter membership best practices and collaborate with chapter leaders to document membership best practices, tools, and training for chapter leaders 
• Assist with meeting preparation for chapter meetings, specifically the Leadership Network meetings 

Membership:  

• Complete membership database administration tasks, including maintaining database integrity by completing updates to member records 
• Conduct the highest member service standards possible in responding to inquiries, requests, and comments from members and prospective members. Follow all policies, processes, and procedures to ensure a high degree of customer service.  
• Participate in and support activities of the Membership Committee and their work of growing the ACMP Community.  

Education/Qualifications 

• Three to five years of association experience required, specifically supporting the membership and/or chapter departments 
• Association database experience optimal. Your Membership (YM) a plus. 
• Must possess a strong working knowledge of Microsoft Office tools including SharePoint, Word, Excel, PowerPoint, and Teams.  
• The ability to speak in another language is an asset. 
• Previous experience working in a fully remote work environment.  
• Being comfortable working with members across the globe and time zone challenges 

• Ability to travel 1-2 times per year for conferences, if needed.  
• Business Development and corporate membership sales and support is a plus 

Competency: To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies. 

• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality; 
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently; 
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality; 
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays, or unexpected events; 
• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance; 

• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things; 
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and exceptional member/customer service skills; 
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information 

This job description reflects the core activities of the position. As the service and the position holder develop, there will inevitably be some changes to the duties, and possibly to the emphasis of the description itself. The supervisor will consult the position holder if significant changes to the job description become necessary. 

About Association of Change Management Professionals

About ACMP Formed in 2011, ACMP is a not-for-profit professional association dedicated to advancing the discipline of change management. What began in 2009 as a small group of visionary change leaders from around the world, is now a global community of change leaders and change management practitioners. ACMP’s vision is to lead the way change works. And our mission is to serve as an independent and trusted source of professional excellence, advocate for the discipline, and create a thriving change community. ACMP has grown its membership every year in its existence and continues to establish itself as the standard-bearer for Change Management. ACMP is a global organization, incorporated in Washington D.C., with chapters and members all over the world and managed by a staff of fully remote professionals.

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