MEMBERSHIP MANAGER – ASSOCIATION SOLUTIONS

Location: Washington, DC or Chicago, IL area preferred. Ability to work remotely an option.

Join our dynamic team at MCI USA in this fantastic position with the ability to grow in your career. We believe in collaboration, advancement and doing exceptional work for our mission-focused associations and non-profits. Make MCI your next home! We work with amazing and creative associations and partners to make an impact in our world. This person is supporting an MCI client partner, the Audio Engineering Society (AES)*. If you have a passion around starting new initiatives and making change, this membership manager is the right role for you.

If you meet the following qualifications, please submit a cover letter including salary expectations and resume.

• Bachelor’s Degree
• 1-3 years of association experience
• Ability to work well in a team environment is essential.
• Ability to travel 2-3 times per year domestically.

Position Overview:

In this position, you will be responsible for managing AES’ activities related to membership management and programs. The Membership Manager is primarily tasked with recruitment, retention, recognition, and engagement of members by providing a welcoming experience, developing innovative programs and benefits to meet the evolving needs of members, and by curating data needed to evaluate these activities.

Primary Duties:

• Oversee and manage the AES membership and member-related programs.
• Solicit new memberships and membership renewals via extensive outreach, including calls, e- mails, and in-person meetings.
• Help to develop recruitment and renewal strategies (membership drives, confirmation email copy, marketing copy, etc.)
• Working alongside Membership Concierge, respond to member inquiries in a timely manner.
• Produce regular membership reports.
• Coordinate and participate in Membership Committee meetings.
• Coordinate and attend member-related events and meetings.
• Manages new member onboarding and overall member engagement processes, including call for committee participation, recruitment, renewal/value communication, and tracking various data points.
• Serves as site manager and administrator for association’s online community. 
• Provide copy, review, and provide edits for the membership-related marketing emails.
• Manage and support professional and student sections including responding to section related questions, setting up in person meetings at annual events/conferences, updating and maintaining Section Operations Manual, collecting, and reviewing monthly section reports, developing efficient processes to disseminate information, monitoring section’s performance, and providing guidance as necessary.
• Oversight of database management, processing and reporting for membership dues and event registration.

Qualifications:

Bachelor’s Degree

• 1-3 years of association experience
• Ability to work well in a team environment is essential.
• Ability to travel 2-3 times per year domestically.

Skills:

• Highly organized with the ability to prioritize and manage multiple requests/projects.
• Proactive approach to work
• Good decision-making skills, tactful, good listener, willingness to search out answers, ability to recognize when others need to be involved in activities or decisions.
• Creativity, curiosity, high energy level, and an enthusiasm for meeting and working with a wide range of individuals.
• Ability to establish and nurture relationships with other staff, volunteers, stakeholders, etc. 
• Technical proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), general computing skills, and the Internet.
• Experience with Association Management Systems (AMS) is preferred or ability to quickly learn database functions.

Physical Requirements:

Must be able to:

• remain standing or sitting in a stationary position for many hours per day onsite
• occasionally lift, move or carry boxes weighing up to 50 pounds
• frequently move about inside a facility space.

BENEFIT SUMMARY

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• 13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
• 401K
• Medical, Dental, Vision and Supplementary Insurances
• Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
• Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
• Employer-paid Mental Health Benefit
• Pet Discount Program

Candidates must be authorized to work in the United States for any employer without sponsorship.

MCI USA is an Equal Opportunity Employer and is committed to Diversity, Equity, and Inclusion.

BIPOC applicants are strongly encouraged to apply.

About Audio Engineering Society:
AES is the only professional society devoted exclusively to audio technology. Founded in the USA in 1948, the AES is now an international organization that unites audio engineers, creative artists, scientists, and students worldwide by promoting advances in audio and disseminating new knowledge and research. Learn more at About - AES (aes2.org).

About MCI USA

About MCI USA. MCI USA helps companies and associations strategically engage and activate their target audiences, building community and boosting client performance through face-to-face, hybrid and digital experiences that support client business objectives. With US headquarters in the Washington, DC area and offices in New York, Baltimore, Dallas, and Chicago, MCI USA is rapidly expanding its platform to deliver a robust set of services in its Association and Corporate Solutions portfolios. Find out more at www.wearemci.com.

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