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State Membership Manager responsibilities are to manage the relationship between the American Dental Association and the Constituent and Component Membership staff ensuring established policies and procedures are implemented responsibly. Assist dental societies with the tools, resources, training and assistance needed to have adequate capacity to meet member’s needs and increase the number of new members who join and existing members who renew their membership. Assist the Association in achieving annually set membership market share and additional membership growth goals. This position supervises state dues submission; manages data maintenance in Aptify; administers ADA Bylaws for membership categories; educates new state and local membership staff on membership processes and procedures; manages applications, waivers and affidavits; facilitates communications between dental professionals, staff and third-party vendors; utilizes various electronic tools used for internal and external reporting. This position supervises state dues submission and collection; manages data maintenance and audits in Aptify/Salesforce; administers ADA Bylaws for membership categories.
BS/BA (9 years' experience in lieu of degree)
Minimum 5 years' experience in customer service in a non-profit environment
Previous exposure to member record reconciliation and project-based experience with customer orientation
Excellent oral/written/telephone communication, conflict resolution, customer service, business writing, report writing, problem-solving, basic accounting, and organizational skills
Ability to use independent judgment and multi-task
Proficiency in Microsoft Office Suite
Some travel; occasional travel to state and/or local dental societies to help with membership related items; travel to the ADA Annual meeting as needed.
Nice to Have:
Aptify, Salesforce and Fonteva experience
Previous dues administration experience
Previous account management experience
Just a few of the benefits offered to employees:
Promotes Work/Life Balance
Hybrid Work Schedule (2-3 days from home)
Health insurance/ dental reimbursement plan
Ample Paid time off
Flexible Spending Account
Paid Parental Leave
Student Loan Refinance
2 days off to work at a charity event of your choice
The American Dental Association is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at firstname.lastname@example.org.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.