Manage all aspects of new member onboarding campaigns; develop and manage follow-up schedule to members who have been approved and not yet paid first dues
Develop and manage all recruitment and retention efforts, developing new, consistent communications to early active members, and continue targeting of lapsed members and nonmember product purchasers and event registrants.
As the primary liaison, manage all membership service inquiries while providing an exceptional level of customer service; establish and model service guidelines for staff acting as secondary liaisons
Meetings
Provide support to Meetings and IT teams in implementing registration categories, creating test records, and set-up correspondence with existing membership types.
Provide support for SVS Vascular Annual Meeting; in collaboration with Education team, plan International Sessions at the VAM, serve as the on-site staff person for all International Sessions; Lead SVS Booth design, development, and pre-VAM preparation for staff working in the booth; manage SVS Women’s Section activities at VAM
Membership and Database Management/Technical Support
Manage and implement the processing and tracking of society membership applications in accordance with established guidelines; provide guidance and oversight for staff assisting with the application process and maintenance of online applications.
Manage database needs for all Section and Dual memberships (SVN and APDVS), including the set-up of new sections, maintenance of membership rosters, and reporting.
Manage and proactively ensure data integrity and regularly update member records and maintain section memberships, create and maintain distribution lists for the marketing automation system and provide member access for the online community, SVSConnect.
Collaborate with Marketing & Communications and IT on Higher Logic integration issues, including the creation of new communities in SVSConnect and distribution lists for the marketing automation system.
Support IT in reporting issues and bugs with the AA Platform, creating tickets with the platform, and resolving issues, and the integration of SSO-enabled platforms.
Revenue and Budgeting
Manage and oversee annual renewal dues billing and collection campaigns for all member categories with the Membership Specialist; manage membership renewals/dues invoicing process in the database with the Membership Specialist; coordinate and send subsequent communications regarding dues to members; Run rollover process for APDVS programs and assist in APDVS program roster updates
Develop, manage, and track dues revenue projections for the annual budgeting process in financial platforms; provide monthly forecasting updates; develop and manage journal publication expenses in platforms
Research and Reporting
Regularly run and create society member reports for internal and external audiences, including segmenting data by specific data fields and providing analysis/overview of member data.
Manage mail list purchase protocol
Maintain society subscription lists and ensure accurate delivery of society publication benefits; in collaboration with JVS and Accounting, provide member counts for subscription budgeting; troubleshoot member access issues to the online journal websites.
Assist in member research projects including annual membership census and work to develop, analyze, and report demographic information; Develop reports for VAM, Executive Board Retreat, etc.; Manage member feedback surveys for Higher Logic Community and Student/Resident segment.
Committee and Section Support
Independently support the Membership Committee, International Relations Committee (IRC), Women’s Section with agenda development, meeting scheduling, and minutes documentation; assist with the implementation of projects and programs of work.
Support the International Relations Committee with the International Scholars Program, International Mentoring Program, International Chapters, and other IRC programs and projects.
Facilitate the Membership Committee’s review of Membership Applications and coordinate committee member outreach and membership recruitment efforts.
Support the development, launch, and activities of the SVS Women’s Section, including VAM sessions, long-term goals, and other projects.
May support other Sections as they are formed.
Three or more years of membership/marketing experience in a membership-based organization or similar field (previous medical association experience preferred)
Four-year college degree from an accredited institution required
Outstanding customer service skills
Strong detail-orientation and accuracy essential
Flexible with the ability to work on a wide variety of tasks independently and in a team structure
Ability to effectively balance multiple projects and set priorities under deadline pressure while working collaboratively with internal staff and external members
Strong organizational skills, creative thinking, and problem-solving skills required
Experienced with association management software and/or extensive database maintenance
Highly motivated, results-oriented, and able to prioritize efforts to use limited resources efficiently
Demonstrated skills to apply effective oral, electronic, and written communication methods with colleagues and volunteers
Ability to work effectively with all multi-disciplinary team members, both internal and external
Proficiency in Microsoft Office, specifically in Outlook, Word, PowerPoint, and Excel required; ability to learn new technology as required. We use Asana and Association Anywhere (AA) is our association management system.
About the Society for Vascular Surgery
The Society for Vascular Surgery advances the care and knowledge of vascular disease, which affects the veins and arteries of the body, to improve lives everywhere. It counts more than 6,400 medical professionals worldwide as members, including surgeons, physicians, and nurses. For more information about vascular health and the society, please visit www.vascular.org.
The Society for Vascular Surgery is an Equal Opportunity Employer.